Retriever Builder

Salesforce

June 2023 - Current (Generally Available)

Design Systems, User Research, Experience Design, Information Architecture, Design Strategy

Retrievers function as personalized research assistants that query unstructured data, enhancing agent accuracy and reducing hallucinations through Retrieval-Augmented Generation (RAG): RAG in Salesforce

I researched, collaborated with product managers and engineers, and designed the building experience for custom retrievers from concept to launch.

To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not necessarily reflect the views of Salesforce.

“My personal anecdotes and thoughts will be in quotes and in blue”


Tools

  • Figma (Design and FigJam)

Skills

  • User Research

  • Information Architecture

  • Design Strategy

  • Experience Design

  • Design Systems

  • Communication and Presentation Skills

Team

  • Som Liengtiraphan (Me, Senior Product Designer)

  • Reinier van Leuken (Senior Director, Product Management)

  • Chang Lu (Engineering)

  • Amruta Chitnis (Engineering)

  • Oksana Dzivinska (Principal Product Designer)

  • Adrian Massey (Principal Product Designer)

  • Anubha Dubey (Design Manager)

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